FAQ
How long do I have to request a return or exchange?
You can request a return or exchange within 30 days of receiving your order.
Are requests accepted after the return period?
Requests submitted after the return period will not be accepted unless required by law.
What information must my return or exchange request include?
- Order number
- Item details
- Reason for return
- Photos where applicable
What happens after I report a damaged, defective, or incorrect item?
Your request will be reviewed, and an appropriate resolution will be provided in accordance with consumer protection laws, including an exchange or a refund issued to your original payment method.
When are return instructions provided?
Return instructions, including the return address, are provided after approval.
Who covers return shipping costs?
If the return is caused by an error, defective item, damaged item, or incorrect item, return shipping costs are covered by Solessa Closet.
For all other approved returns, you are responsible for return shipping costs.
How should the item be packaged for return shipping?
The item must be packaged securely to avoid damage during return shipping.
When are exchanges processed?
Exchanges are processed after the returned item is received, inspected, and approved.
What happens if the requested replacement item is unavailable?
If the requested replacement item is available, the exchange will be processed. If the requested item is unavailable, a refund will be issued instead.
Can I cancel my order?
You can request cancellation before your order is shipped by contacting Solessa Closet as soon as possible at info@solessacloset.com.
Where does Solessa Closet ship?
Solessa Closet currently ships to customers in the United States only.
How much does shipping cost?
Shipping is free for all orders delivered within the United States.
When are orders placed after the cut-off time processed?
Orders placed after 04:00 PM (EDT), on weekends, or on public holidays are processed on the next business day.